Terms & Conditions
This document supplements the Summary of Key Information and the Letter of Authority.
By signing this document and the Letter of Authority you are agreeing to the terms and conditions in this document and the Summary of Key Information.
What we will do
We will gather as much information as possible about what has happened to you and your money. In some cases we may need you to send us documentation to support your case.
We will then assess the circumstances to determine if you meet our internal requirements to take on your claim. If you do not, we will provide you with details on how to take your claim forward yourself.
If you meet our internal requirements, we will take on your claim and complain either to your bank or the bank that received your money.
If the bank does not deal with your complaint in a way that we think is fair to you, we will take your case to the Financial Ombudsman Service (FOS) and explain to them why we think you’ve been treated unfairly.
We will keep you updated throughout the process at key milestones and at least every 2 weeks.
How and when we will charge you
You are only charged in the event that you are successful and you receive money back. At any time after our contact with the bank/FOS where a case is successful, our fee is applicable.
You must inform us as soon as you find out that you have been successful, if you are informed first.
There are cases where you are “successful” but you do not receive the money; for example, we arrange for a debt to be written off for you. We will not charge you in these cases for the amount written off. We also will not charge you in the event that you are insolvent and any benefit of the funds you would have received are paid to the Trustee.
In the event that you opted to pay off existing debt rather than receive the funds, you will still have to pay our fees.
We only ask you to pay our fees once you know the outcome of your case. You only need to pay once you’ve received your money.
You may receive refunds in stages. For example, the bank may refund you half and FOS awards you the other half later on. In these cases we will charge you when you receive any refund.
What is a “successful” case
A case is deemed successful once you are notified that you will receive any money back. This is usually through the sending or beneficiary bank, or through the FOS.
What fees do you pay to us?
We charge a tiered fee system, meaning that the fee that you are charged is dependent on the amount recovered on the case
In addition to the fee, VAT may be applicable
You pay nothing if you aren’t successful
You only pay when you receive money (see “how and when we will charge you” above)
You will be charged per case
If you’ve been a victim of a number of different scams we are helping you with, each scam will be treated as a separate case.
If you’ve been a victim of a single scam that involved you making payments from more than one bank, each bank you made a payment from or to will be treated as a separate case.
How are fees paid?
Our fees apply once you receive a notification that your case is successful. The fee is calculated based on the amount your bank/FOS awarded to you, and must be paid within 7 days of you receiving your money from the bank.
You can transfer funds directly to our business account (we will provide details to you if your case is successful).
If you do not pay
If for any reason you are struggling to pay us, you should let us know. We will do our best to help, but if we cannot come to an arrangement we reserve the right to pass the debt to debt collectors, or take legal action, to recover the debt (and associated legal fees).
Cancellation
You can cancel free of charge at any time unless a redress offer has been made on your case. Once a redress offer has been made, our fee becomes payable. To cancel you need to email us at info@cryptofraudanalyzer.com
Data Protection
All of your data is kept in accordance with General Data Protection Regulation and will be used to help us deal with your case. You give us full consent to store this data and authority to disclose and receive information including special categories of personal data regarding any and all fraud cases from all relevant third parties (including sending and receiving banks and the Financial Ombudsman Service.)